Privacy policy
Privacy Policy — Touring and Trade
Touring and Trade Pty Ltd (ABN 78 303 844 600) is committed to protecting the privacy of individuals by treating all personal information as confidential and handling it in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This policy outlines how we collect, use, disclose, and store your personal information, whether you are visiting our website, engaging with us through promotions, or purchasing products and services.
1. Information We Collect
- Touring and Trade may collect and process personal information from:
- Visitors to our website at www.touringandtrade.com.au.
- Customers who make inquiries, place orders, or participate in promotions and competitions.
- Individuals who register for gift vouchers or subscribe to newsletters and updates.
The information we collect may include:
- Personal details such as name, address, phone number, and email.
- Purchase history, transaction details, and product preferences.
- Account login credentials (if applicable).
- Correspondence sent via email, phone, or contact forms.
- Information provided through surveys, competitions, or promotions.
- Technical data from your use of our website (e.g. cookies, IP address, browser type).
2. Use and Disclosure of Information
- Your personal information may be used for the following purposes:
- Processing transactions, managing orders, and delivering products.
- Administering promotions, competitions, and vouchers.
- Managing accounts, customer service, and support inquiries.
- Conducting credit or payment checks (where applicable).
- Improving our website, services, and customer experience.
- Communicating updates on products, promotions, and events (with your consent).
- Internal business operations such as training, analytics, and risk management.
- Complying with legal or regulatory requirements.
We may share your information with trusted third parties who help us operate our business, such as:
- Delivery and logistics partners.
- IT and web hosting service providers.
- Payment processors (e.g. WooCommerce, PayPal).
- Marketing and promotional service providers.
We do not sell or rent your personal information. Any third-party service providers are only authorised to use your data for the purposes for which it was supplied.
3. Marketing Communications
Touring and Trade may use your personal information to send you updates, promotions, event invitations, and other marketing communications. These may be delivered via:
- SMS
- Telephone
- Postal mail
You can opt out of receiving promotional content at any time by:
- Clicking the “unsubscribe” link in marketing emails.
- Updating your preferences via your account (if applicable).
- Contacting us directly via the details provided below
4. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience. Cookies are small files that allow us to:
- Recognise returning visitors.
- Analyse site traffic and usage.
- Personalise content and preferences.
We also use third-party analytics tools such as Google Analytics to understand user behaviour. These tools may collect non-personally identifiable information (e.g. browser type, pages visited, session length).
You may disable cookies in your browser settings, although this may affect website functionality.
Learn more about how Google uses data:
- Google Privacy for Partners
Opt out:
- Google Analytics Opt-out
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. These include:
- Secure servers and data encryption (SSL) for transactions.
- Access controls and restricted staff access.
- Use of reputable third-party platforms for payments and hosting.
However, no data transmission over the internet is 100% secure. While we strive to protect your information, you transmit it at your own risk.
6. Accessing and Updating Your Information
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Withdraw consent to marketing communications.
- Make complaints about our handling of your data.
To make such a request, please contact us at:
sales@touringandtrade.com.au
We will respond within a reasonable timeframe and may charge a small fee for access requests, as permitted under the Privacy Act 1988.
7. Data Transfers and Storage
Your data may be stored on servers in Australia or in other secure locations outside Australia. Where data is transferred internationally, we take reasonable steps to ensure it is handled in accordance with this policy and Australian privacy laws.
8. Changes to This Policy
Touring and Trade may update this privacy policy from time to time to reflect changes in legal or business requirements. The most recent version will always be available on our website.
We encourage you to check this page regularly to stay informed.
If you have any questions about our privacy practices or wish to lodge a complaint, please contact us:
sales@touringandtrade.com.au