Refund policy
Warranties & Returns Policy
Touring and Trade Pty Ltd
Welcome to Touring and Trade. We stand behind the quality and durability of our products. Before purchasing, please review our Warranty and Returns Policy carefully. By making a purchase from Touring and Trade, you agree to the terms outlined below. Touring and Trade reserves the right to assess and determine the validity of all warranty claims.
1. Warranty Coverage
Touring and Trade offers a 24-month warranty from the original purchase date (unless otherwise stated in the product listing). This warranty covers defects in materials and workmanship under normal use for the original purchaser.
2. What’s Covered
Our warranty includes structural and mechanical components such as:
- Locks
- Gas struts
- Hinges
- Drawers
- Drawer runners
3. Original Purchaser Only
Warranties are valid only for the original purchaser and begin from the date stated on the invoice or receipt. Warranty coverage is not transferrable.
4. Repairs and Replacements
Warranty work must be performed by Touring and Trade or an authorised repairer.
Items must be returned to Touring and Trade’s designated workshop for service.
Repairs or replacements are provided free of charge unless on-site service is requested, in which case a service call fee will apply.
5. Authorised Repairs Only
Any repairs carried out by third parties without prior written approval from Touring and Trade will void your warranty.
6. Product Eligibility
Warranty applies only to brand-new items. Products sold as:
- Auction stock
- Factory seconds
- Ex-demonstration
- Damaged goods
...are not covered unless explicitly stated in writing by Touring and Trade.
7. Non-Transferable
Warranty coverage does not transfer if the product is sold to a third party.
8. Agent and Reseller Claims
Any warranties offered by agents or resellers without Touring and Trade’s written consent are not recognised by Touring and Trade and are the responsibility of the third party.
9. Submitting a Claim
To lodge a warranty claim, you must provide:
- A copy of your original invoice or proof of purchase
- Photographic evidence of the fault
- Any supporting documentation (e.g. a qualified technician’s report, if relevant)
10. Exclusions
Warranty does not cover:
- Accidental damage
- Misuse or neglect
- Natural disasters
- Severe weather or environmental exposure
11. Return Costs
Buyers are responsible for all return freight and transport costs associated with warranty or return claims.
12. Surface Damage
Cosmetic damage (such as scratches, rust, or paint wear) is considered normal wear and tear and is not covered under warranty.
13. Alterations & Misuse
Warranty is void if:
- The product is used outside its intended purpose
- Any alterations or modifications have been made
- Aftermarket accessories not installed by Touring and Trade are present during a claim
14. Promotional Products
Items received free during promotions are not covered by warranty.
15. Theft & Tampering
- Touring and Trade’s warranty does not cover:
- Theft
- Attempted theft
- Related damages or losses
16. Your Consumer Rights
Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
Warranty Claims Process
To start a warranty claim, contact our team:
Sales@touringandtrade.com.au
Please include:
- Your order number or invoice
- A detailed description of the issue
- Supporting photos
We will assess the claim and may attempt to repair the fault first. If a replacement is unavailable within 14 days, a refund will be issued.
⚠️ All return shipping and handling costs are the responsibility of the customer.
⚠️ Claims deemed illegitimate may incur associated costs.
Delivery Policy
Touring and Trade can assist in arranging delivery. We recommend purchasing transit insurance to protect your order from potential loss or damage during shipping.
Order Processing:
Orders confirmed before 10am on business days are typically shipped the same day. Ensure your delivery address and contact details are correct—Touring and Trade is not liable for additional charges or delays caused by incorrect information.
We do not ship to PO Boxes.
Transit Responsibility:
Responsibility for the goods passes to the customer once the product is handed over to the carrier. Please secure items upon delivery to avoid damage or loss.
If you organise your own freight and insurance, Touring and Trade accepts no responsibility for follow-up.
If we provide freight and insurance, we will manage claims and disputes on your behalf.
Delivery Times:
Standard delivery can take up to 12 business days, depending on your location. Please allow extra time during peak or holiday periods.
Shipping Notifications:
Orders are dispatched after payment is confirmed. Delays may occur depending on payment method (e.g. PayPal or credit card). Estimated delivery times are provided as a guide only.
Incorrect Addresses:
If you need to update your delivery address, contact us immediately. Additional shipping fees may apply for incorrect addresses.
On Arrival:
Inspect your goods upon delivery. Report any major damage or issues immediately to avoid delays in resolving the matter.
- Returns & Refunds Policy
- All returns must be approved in advance by Touring and Trade.
- Customers are responsible for return shipping costs.
- A 10% restocking fee may apply if the product’s condition affects its resale value.
- Returns must be initiated within 7 days of delivery or collection.
- Returned products must be in original, resellable condition.
To arrange a return, our team will coordinate the collection if required. A proof of purchase (invoice or receipt) is required for all returns.
Non-Refundable Deposits:
- Deposits for stocked items are non-refundable.
- Deposits for custom products are non-refundable once production begins.
Packaging & Transport:
Ensure items are securely packaged to avoid damage during return transit. Touring and Trade is not responsible for items damaged or lost in return transit.
Refund Method:
Approved refunds will be issued via the original payment method (e.g., PayPal or credit card).
If you have further questions, please contact our support team:
Sales@touringandtrade.com.au